| Mon | Partnering to achieve mutual success | |
| 1330 | Registration and Coffee | |
| 1400 | Welcome | Faez Ahmed, Chairman and Joachim Worf, Vice Chairman |
| 1415 | The choice is stark: harness both L&D and Customer education teams to build innovative, resilient methods of sharing the living embodiment of learning as it is embedded into work —or slide into irrelevance. Working together, insight can be shared,and both teams can enhance products and develop more effective organizations.You need to take a holistic approach by interrogating the root of the problems. Become an expert on AI innovations and seriously consider the future of learning across the employee and customer space. You have a unique perspective; use it to great effect. | Nigel Paine, Co-Presenter of Learning Now TV |
| 1515 | Break | |
| 1530 | Nurturing Cross-Functional Value Proposition with Customer Success Every day teams aren't aligned, costs you customers, revenue, and market opportunity. But when they work together, magic happens - higher retention, faster adoption, and exponential growth. | Lynn Marie Viduya, VP Global Education, OneStream Software and Murray de Villiers, Director: Education, SAS |
| 1615 | Pulse of the Industry Update | Dirk Braune, Head of Kardex Academy |
| 1630 | Quick Introduction to our sponsors | Dan Johnson, MC |
| | Drinks and Demos | Sponsors |
| 1930 | Dinner (Buffet) | |
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| Tue | Partnering to achieve mutual success | |
| 0900 | CEdMA Enterprise News and Updates | Board |
| 0945 | Demonstrating the ROI of Certification: A Google Success Story A "fireside chat' on the tangible benefits that result from implementing a certification program. Ankit Mohanty will share how a clear ROI for one program secured funding to launch a second for another Google business unit, demonstrating Certification provides measurable business value and growth. | Ankit Mohanty, Certification Lead, Google Chrome and Angela Street, Chief Customer Success Officer, Kryterion |
| 1030 | Break | |
| 1100 | Making the Case: How to Plan and Fund Impactful Training A practical discussion on how to plan for and construct a compelling financial model to support your training initiatives. Andy Ho will share a unique case study from his experience that led to accelerating a $10M business into a $60M one. More importantly, one that went from making a few thousand learners successful, to building a path that enabled over one million. | Andy Ho, Sr Director, Education, Kinaxis |
| 1145 | Financial Modeling Workshop
Spend time working with the Capacity Calculator to see how you can create your own model to support your training initiatives. | Andy Ho |
| 1230 | Lunch | |
| 1330 | Humans + AI: Partnering for Scalable, Sustainable Education Creating more learning content faster while keeping it accurate & relevant across ever-changing products is a real challenge. AI can be a content development & process automation partner. This session will explore how this partnership frees your team to focus on learner success & business outcomes. | Cutler Bleecker, Senior Instructional Designer, Gainsight |
| 1415 | Partnering internally to achieve Business Objectives | Sandy Johnson, Infoblox, Sophie Mills, Splunk-Cisco and Stefan Kohlmeier, SAP |
| 1500 | Break | |
| 1530 | How Customer Education Unites, Sales, Product and Marketing -An Internal Partnership Playbook This 'Fireside Chat' explores how AlgoSec's customer education team has become a vital partner with multiple other teams across their organisation. Three real-world use cases reveal why Customer Education is increasingly the crux of business success. | Shai Raz, Global Director, Customer Education, AlgoSec and Lee Berkman, Senior Enterprise AE, CloudShare |
| 1615 | Partnering externally to achieve Business Objectives | Carl Tanner, Databricks, Erika Butler, Kinaxis and Jose Ojer del Valle, Red Hat |
| 1700 | Breakout discussion based on session | |
| 1730 | Rest/Pause | |
| 1830 | Drinks | |
| 1930 | Dinner | |
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| Wed | Partnering to achieve mutual success | |
| 0900 | Innovation Award Presentation | The winner |
| 0930 | Pricing and Discounting Survey and breakout | Dirk Braune |
| 1045 | Break | |
| 1115 | Reviewing the Reviewers - The Next Step for AI
AI is reshaping assessment quality assurance.This session shares a recent study's findings on how large language models (LLMs) can detect common item flaws like implausible distractors and conspicuous keys with near-human accuracy. It will share insights into how AI can streamline the review process, reduce manual effort, and accelerate exam development. | Neil Wilkinson, Director of Product and Innovation, Certiverse |
| 1200 | How Far, How Fast: The Accelerated Path of Video and AI- Generated Content | Ben Baldwin, Founder, Chuffed Productions |
| 1230 | Summary | Faez Ahmed |
| 1300 | Lunch | |
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