Setting the standard for customer education.

CEdMA Enterprise is the professional community for 800+ customer education leaders across 50+ global technology companies. Experienced practitioners share benchmarks, research, and hard-won lessons with peers who face the same problems.

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800+ customer education professionals

50+ technology companies, one network

Next conference

Navigating an ever-changing training landscape in the age of AI

2 to 4 November 2026 · Renaissance London Heathrow

Three days of member-led sessions on how AI is changing certification, enablement, and the training stack, with time to work through your own problems with peers at the tables.

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Donald H TaylorChair, Learning Technologies Conference
Keynote
Training’s next chapter in the age of AI
Gary FluittNVIDIA
Member session
The future of technical certification
Fina ShipleySenior Director, Customer Enablement, Deltek
Member session
Why can’t AI just replace our enablement function?
Martin HillVP Customer Acceleration, ServiceNow
Member session
AI Learning Days

Also coming up Certification SIG, online, 22 October

Full calendar

Learn from the people doing the work

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Member surveys

More than 20 years of member benchmarks

Every member is invited to take part. Our flagship Business Metrics and Pricing and Discounting surveys run every two years, and the Member Techstack survey tracks who uses which tools each year. Results go back to the members who contribute.

2003: year of our first member survey
2: flagship surveys, run every two years
~20: tech stack areas tracked each year

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Members only

Pulse of the Industry

A short survey run before each spring and autumn conference, so attendees can see how the state of our business is changing over time.

2026 Business Metrics Survey

How education teams are set up and performing in 2026, now with a section on AI for the first time.

Findings presented 2 November 2026

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Join the community

Membership is for education executives, managers, and future leaders running customer education inside technology companies. It is held by your company, so every employee can use the website and members-only content. It includes:

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